Software maintenance and support is an essential part of software development lifecycle process, starting after development to ensure robust and profitable solutions. The best thing that we offer at AlgoComputing is our expertise and dedication when it comes to providing support and maintenance services. Our technical support specialists, cognitive computing capabilities, advanced analytics, parts network and global footprint help you proactively prevent downtime and keep your systems running.

Corrective maintenance

Reactive modification of a software product performed after delivery to correct discovered problems.

Adaptive maintenance

Modification of a software product performed after delivery to keep a software product usable in a changed or changing environment.

Perfective maintenance

Modification of a software product after delivery to improve performance or maintainability.

Preventive maintenance

Modification of a software product after delivery to detect and correct latent faults in the software product before they become effective faults.

Software/Application support

Application enhancement

System monitoring

Managing services and hosting

Update content

Server Management

Database optimization, maintenance and administration

New features implementation

Configuration Management

Troubleshooting and bug fixing

Performance management

Change implementation

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  • The implementation process contains software preparation and transition activities, such as the conception and creation of the maintenance plan; the preparation for handling problems identified during development; and the follow-up on product configuration management.

  • The problem and modification analysis process, which is executed once the application has become the responsibility of the maintenance group. The maintenance programmer must analyze each request, confirm it (by reproducing the situation) and check its validity, investigate it and propose a solution, document the request and the solution proposal, and finally, obtain all the required authorizations to apply the modifications.

  • The process considering the implementation of the modification itself.

  • The process acceptance of the modification, by confirming the modified work with the individual who submitted the request in order to make sure the modification provided a solution.

  • The migration process (platform migration, for example) is exceptional, and is not part of daily maintenance tasks. If the software must be ported to another platform without any change in functionality, this process will be used and a maintenance project team is likely to be assigned to this task.

  • Finally, the last maintenance process, also an event which does not occur on a daily basis, is the retirement of a piece of software.

  • Extends the useful lifecycle of assets decreasing the need for capital replacements.

  • Enhances the efficiency of equipment keeping them running more efficiently and lowering power expenses.

  • Enhances the performance of assets by increasing uptime.

  • Enhances customer (internal or external) service because maintenance teams have less unplanned maintenance and can respond quicker to new problems.

  • Contributes positively to the reputation of companies.

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