Every day, your business receives a huge amount of data and information. While some of this data may not be important at all, other pieces of information or knowledge could be crucial. It is this data or information that can be utilized to take critical decisions and enable certain employees to improve their overall knowledge and skills. This is why, it is very important to store the information and make it accessible for the future course of the business. This is where the importance of knowledge management systems enters the picture. It is the knowledge management systems that enable you to store the data, manage it and distribute it among the workplace whenever needed.
Knowledge Management or KM is a procedure involving the organization or management of a company’s information or knowledge. It includes gathering, sharing, developing and administering all the information possessed by an organization in such a way that the best use of that knowledge or information can be made. According to the concept of Knowledge Management, knowledge too is an important asset for any company, and it must be used effectively to bring about positive changes and further profitability. Some of the knowledge assets possessed by your organization include databases, reports, documents, files, financial statements, procedures, policies and even experience of all the workers.
KM broadly consists of the following major steps
Identification of Knowledge Needs
Determination of Knowledge Assets
Acquisition of knowledge through knowledge assets
Generation of knowledge
Feedback on KM
Knowledge that previously resided with one individual is now made available on-demand for the rest of your organization.
New employees have a wealth of information at their fingertips to immediately start finding answers to the many questions they have.
We centralized security policies and role bases access resources that brings a high level of security. Moreover due to the modular architecture, each module or as a whole system is scalable in nature. In addition it also facilitates centralized storage/back-up of all enterprise data on hourly, daily, weekly or at any specified interval basis.
A comprehensive internal knowledge base with powerful search functions saves employees time when searching for answers to their questions and also reduces interruptions and distractions.
When everyone in an organization can access and contribute to a comprehensive internal knowledge base, the quality of information improves.
Knowledge workers want to share their knowledge and be recognized for it. KMS with gamification reward users for participating and lead to improved employee satisfaction.